Business Systems Analyst, Salesforce
- San Francisco, CA
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
As a CRM Business Systems Analyst, you will be responsible for administering and maintaining Squares Salesforce.com platform. This will include the configuration, implementation, and ongoing support of the platform. You will collaborate closely with Sales, Marketing, Customer Support and Engineering teams to meet the needs and goals of the business.
Lead full projects from inception to launch and work on complex business problems
Design and implement new enhancements including creation of custom objects, workflows, process builders, validation rules, approval processes and custom apex solutions
Work with Squares across the company (business, finance, marketing, product, engineering, customer support) as the business partner in using Salesforce to gain operational efficiencies
Handle all inbound user requests, troubleshoot, and respond to them in a timely manner
Act as liaison between our business partners and the development team
Perform and document program unit tests based on sample data, stipulated functional test conditions and stipulated expected results
Create and maintain thorough, up-to-date, functional and technical systems documentation
Be a self-starter and team player with solid verbal and written communication skills
BS or MS in Information Systems, Computer Science or other relevant degree
4+ years of enterprise experience including in-depth knowledge of the Salesforce.com platforms configuration, architecture, and implementation best practices
Understanding of CRM principles including sales operations and support processes
Experience with project management methodologies in order to create and maintain timelines
Knowledge in SOQL and Visualforce/APEX is desired
Impeccable customer service and interpersonal skills
Extremely high attention to detail
Previous roles in a consulting or high growth, tech environment highly desired
Strong relationship building skills coupled with the ability to develop consensus
Experience with the new lightning framework a plus
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.