Business Operations Analyst, Square Payroll Product

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square Payroll is the easiest way for small businesses to pay their employees. Our customers love our product because it gives them a simple way to pay their teams and removes the hassle of paying payroll taxes. Our team loves working on Payroll because were a nimble, full stack team with a lot of passion to build a remarkable Payroll product and business.

We are hiring a Business Operations Analyst to grow the Square Payroll Sales organization. This person will build the strategy, analytics, reporting, processes, and tools to dramatically accelerate our sales team performance against ambitious targets. We are smart, scrappy, fun, and committed to making our sales team and product enormously successful.

You will:

  • Identify tools, processes and automation that will improve the sales processes, then build and implement them in partnership with Sales & Marketing Engineering

  • Automate time-intensive sales tasks with batch processes

  • Maintain existing and build new ETLs and dashboards

  • Regularly evaluate the efficiency of each sales channel and/or lead source, and advise the sales and marketing teams on where to focus to maximize returns

  • Own data quality in Salesforce and maintain a high level of data integrity

  • Own the Sales team metrics, reporting and dashboards we use to run the business

  • Drive the analyses that steer the sales org including compensation and quotas, lead generation and management, market coverage and segmentation, customer onboarding and retention, and ad hoc analyses

  • Build strong cross-functional relationships with other teams (i.e. Business Systems, Sales Marketing Engineering, Core Sales and Account Management) in order to build tools and stand-up cross-sell processes


You have:

  • Bachelors degree, with major in analytical or technical field strongly preferred

  • 2-4 years sales or business operations experience, ideally with some time supporting a growing small to medium sized sales team, and owning the lead to close lifecycle

  • In-depth experience with Salesforce required and knowledge of best practices, along with proficiency in Salesforce reporting and dashboards including custom report types, filters, formula fields, dynamic dashboards and dashboard filters, Salesforce Admin Certification a plus

  • Experienced in SQL and one or more of the following: ETL development, Python, Data Visualization Software (Looker, Tableau, Qlik, etc.)

  • Strong familiarity with Microsoft Excel, complex analyses, and models

  • Experience with variable sales compensation and quota setting/forecasting a plus

  • Self-motivation with the desire for ownership and ability to operate independently in a fast paced/changing environment while working collaboratively across multiple functions

  • Attention to detail and accuracy, excellent analytical and financial modeling mindset, with ability to succinctly interpret data


Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.