Senior Program Manager, Risk Strategy & Analytics

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

In Risk Strategy & Analytics at Square, you'll design, build, and operationalize systems and processes to root out high-risk activity across the Square platform of products. We are looking for a Senior Program Manager to join our Risk Strategy & Analytics team, which is directly responsible for the organizations most important cross functional projects and engagements.

The Strategy & Analytics Senior Program Manager will design and implement risk solutions across all of Squares products and markets to safely enable growth. The program manager is responsible for driving timely and effective delivery of Risks most complex engagements. In this role, you will collaborate closely with all major Risk teams (engineering, operations, data science, and more) to design, ship, and refine key product features that provide a frictionless Risk experience for Square Sellers and their customers. You will directly influence Squares Risk roadmap, programs, and processes in a fast paced, high growth environment.

You will:

  • Lead a team of 2-3 Program Managers who directly manage and execute on engagements with internal and external partners

  • Manage cross-functional relationships with Product, Engineering, Operations, and Analytics teams to prioritize Risk needs to ensure successful launches and optimized profitability

  • Define, document, and communicate objectives, requirements and constraints for product initiatives and releases

  • Perform research to understand the market, customer needs, and existing solutions and experiences

  • Manage multiple complex projects, often with competing timelines and requiring resource prioritization

  • Scale influence by working with, advising, and mentoring Product Risk DRIs throughout the Risk organization

  • Perform Risk evaluations of new feature requests, product or process improvements and provide recommendations to help teams understand and manage their Risk exposure

  • Leverage analytical skills to inform prioritization and decision making for product roadmaps

  • Identify strategic opportunities to engage with payments partners, garner support for new initiatives, and execute accordingly.

  • Maximize current partnerships through detailed and proactive account management, working to define, iterate and enable new initiatives that minimize risk across Square.

Qualifications

You have:

  • 4 - 6 years of product/project management experience

  • Excellent communication, organizational and leadership skills; ability to inspire team members

  • Experience working closely with Engineering Managers and Product Managers to coordinate critical cross-functional work and convergent dates

Even Better: 

  • Direct people management experience

  • Experience partnering with external stakeholders or clients to solve business problems

  • Experience in the payments field and/or risk management

  • Proficiency in SQL

  • Experience with data visualization tools (Tableau, Looker, etc)

  • Experience shipping and iterating on successful products with cross functional teams  

  • Self-motivation and a proactive attitude with demonstrated creative and critical thinking capabilities

  • Adaptability in an agile and fast-paced environment

  • A strong passion for Squares mission

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.