Manager, Account Management

  • St. Louis, MO
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Square Business Services team works with the largest Square merchants to grow their business using the power of Square. This team of account managers partners with product and marketing teams to deeply understand the needs of our merchants and then meet their needs via Square solutions.

We are looking to hire a Manager for our Account Management team that has experience leading large, diverse teams. You will be responsible to build your team into a high performing team that leads to success for our merchants and for Square. You will help to develop processes, tools, systems, and metrics to scale the team. You will also be responsible for enablement and training of our account managers and lead a training manager.

You will:

  • Directly manage a team of 7-8 account managers

  • Create a high performing account management team via hiring, training, and coaching

  • Motivate your team to exceed targets (financial, customer satisfaction, operational)

  • Engage directly with strategic merchants in your portfolio. Ensure that we are taking steps to grow their business and provide good service

  • Manage a training manager and develop training/enablement strategy for a growing team

  • Work cross-functionality to identify biggest opportunities for improvement and drive execution reading to real business results

  • Work with rest of the team to refine processes and engagement model to improve results

  • Engage with product teams to be the customer voice to drive product improvements

Qualifications

You have:

  • 4+ years of experience in a sales role

  • 1+ year of people management experience in a high volume, transactional environment

  • Experience in rapidly hiring and training new account managers

  • Experience in a fast-paced technology company, start-up experience a plus

  • Excellent interpersonal, leadership, organizational, and communication skills

  • A hungry, infectious personality: we’re looking for someone determined and able to win

  • Passion for Square and new technologies

  • Bachelor’s degree

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.