Manager, Account Management - Square Capital
- San Francisco, CA
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
The Square Capital Account Management team works with Square merchants to grow their business using the power of Square. This team of account managers partners with Capital product and marketing teams to deeply understand the needs of of our merchants and then meet their needs via Square Capital solutions.
We are looking to hire a Manager for our Capital Account Management team that has experience leading small, diverse teams. You will be responsible to build your team into a high performing team that leads to success for our merchants and for Square. You will help to develop processes, tools, systems and metrics to scale the team. You will also be responsible for enablement and training of our account managers and our Quality Assurance and Quality Control (QA/QC) team.
Directly manage a team of 4-6 account managers
Create a high performing account management team via hiring, training and coaching
Motivate your team to exceed targets (financial, customer satisfaction, operational)
Engage directly with strategic merchants and take manager escalations where necessary
Manage the QA/QC program and develop training/enablement strategy for a growing team
Work with rest of the team to refine processes and engagement model to improve results
Engage with product teams to be the customer voice to drive product improvements
3+ years of experience in a sales or account management role
Experience in the lending industry
Superior time management and prioritization skills
Strong attention to detail and ability to stay organized
1-2 years of people management experience in a high volume, transactional environment
Excellent interpersonal, leadership, organizational, and communication skills
A hungry, infectious personality: were looking for someone determined and able to win
Passion for Square and new technologies
Experience in a fast pace technology company, start-up experience a plus
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.