Customer Success Advocate - Weebly

  • Scottsdale, AZ
  • Full-time

Company Description

Weebly was acquired by Square in May 2018. Founded in 2007, Weebly is a complete platform that allows anyone to start and grow an online business with curated website templates, powerful e-commerce and integrated marketing. More than 40 million entrepreneurs around the world use Weebly to grow their customer base, fuel sales and market their idea. Designed for any entrepreneur who wants to reach a global audience, Weebly gives everyone the freedom to create a high ­quality site and store that works brilliantly across any device. Weebly offers a range of pricing options, including free and premium consumer plans, as well as enterprise offerings and is consistently the highest rated website building mobile app in the App Store and Google Play.

Job Description

We are looking for stellar individuals to join our growing Customer Success Advocate team. In this role, youll help our customers achieve their goals with their websites over the phone, via online chat and email, while delivering top notch service. As a CSA, you are involved in all aspects of customer success and have a direct impact on our customers and their emerging websites.

You wont be making cold calls which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner but you will spend the majority of your day talking to our customers over the phone and through chat or email tickets.

You Will:

  • Deliver a great customer experience while effectively solving customer inquiries via phone or email / chat

  • Offer additional products and services that help our customers reach their goals.  (Yes, we mean youll be selling products and services they need to be more successful)

  • Use a timely and professional approach to respond to chat and email tickets, as well as phone calls

  • Deliver value to the company through customer conversion, retention, and cross selling of our products

  • Remain focused in a fast paced environment, helping as many customers as possible each day

Qualifications

You Have:

  • Strong understanding of internet technology and website creation

  • Previous experience in direct customer or client-facing roles

  • Strong organizational, analytical, written and verbal communication skills

  • Comfortability with technology in general (you are the person your friends and family call when they need help with their new wireless printer)

  • Excellent time-management skills

  • Experience with Ecommerce and marketing

  • The ability to type at least 40 WPM

This is a full time position with benefits, and requires that you can be onsite at our office in Scottsdale, AZ.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.