Investigations Coordinator

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The mission of the Trust & Safety Team is to keep Square’s buyer and seller community safe from those that would impact their relationship with the Company. The Investigations Coordinator supports Square’s global investigations program by managing pre-employment background investigations and assisting with investigations that fall under the Trust & Safety Team.  

You will:

  • Start small and stay scrappy as a member of a team that scales with the needs of the business

  • Bring operational excellence to a team that conducts all pre-employment background investigations

  • Manage caseload and ensure all requests are scrutinized and handled in strict accordance with applicable local, state, federal and country specific guidelines

  • Meet compliance requirements of Square’s strategic business and regulatory partners

  • Work with various teams across Square, including Legal and HR

  • Maintain quality standards while managing large volumes of time sensitive requests

  • Participate in, and lead, training programs as they relate to pre-employment background investigations, compliance, and regulatory needs

  • Stay informed of changes to laws and/or regulations that affect the background check process

  • Maintain a superior level of professionalism while acting with the requisite interpersonal sensitivity to deal effectively with those in the background process

  • Manage vendor relationships

  • Work under the direction of the Global Risk & Intelligence Lead


You have:

  • Demonstrated ability to work cross-functionally with internal teams on process improvements

  • Ability to remain highly organized when faced with competing priorities

  • Ability to communicate effectively with outside entities

  • Excellent communication, speaking and writing, and organizational skills

  • A track record of consistently going above and beyond what is expected

  • A passion for Square and its customers

Even better:

  • BA/BS degree

  • You are a self-starter and fast learner that can work independently while using impeccable judgment

  • You share a passion for our Seller community and understand our business

Technologies we use and teach:

  • Mac, iOS, Windows

  • Perspective Incident Management System, Tableau, GMail, Google Docs

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.