Communications Lead, Financial Products

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Our Communications team is made up of tough, quick-witted, entrepreneurial, and intellectually-curious people. We communicate to the world Squares mission to empower businesses and individuals with beautifully simple tools that give them an advantage where they previously and unfairly had none. We are looking for a Communications Lead to manage communications efforts across our growing portfolio of financial services products including Square Capital, Square Installments, Square Payroll, and more.

You will:

  • Serve as the day-to-day lead for Squares growing portfolio of financial products, including Square Capital, Square Installments, and Square Payroll.

  • Create and execute a wide range of major product communications initiatives to support Squares strategic objectives.

  • Oversee launches and announcements for Square financial products, working closely with senior leadership and teams across Square, including product, engineering, marketing, business, sales, and customer support.

  • Create and lead proactive product communications initiatives that build awareness of our financial products, showcase our customers, and highlight our technology.

  • Develop written materials, including company messaging and statements, communications plans, press releases, blog posts, FAQs, and other collateral.

  • Pitch and maintain relationships with key consumer, trade, technology, and business reporters, both locally and nationally.


You have:

  • Bachelors degree

  • 5 - 10 years relevant work experience at either at a PR agency or on an in-house communications team

  • Experience pitching national, regional, consumer, business, and vertical publications; financial communications experience a plus

  • An understanding of the bigger-picture and a knack for advancing company narratives in the down-cycles between launches

  • Strong and prolific writing and editing skills

  • Experience working cross-functionally with senior leadership and teams across an organization, including product, engineering, marketing, business, sales, and customer support

  • A self-starter attitude: you instinctively and consistently create personal and professional stretch goals and meet them

  • Curiosity, creative thinking, and a sense of humor

  • An appreciation of the Oxford comma


Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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