- London, United Kingdom
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
We started with a simple idea—that everyone should be able to accept debit and credit cards—and we’ve been rethinking buying and selling ever since.For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.
The mission of the individual is to support day-to-day operations associated with regulatory, payment network, and partnership requirements. The team actively engages in monitoring for money laundering activity along with ensuring the safety and soundness of the Square system, and maintain a healthy, compliant user base. In a constantly evolving and dynamic environment, this role requires managing multiple touch points including running day-to-day operations and managing internal/external relationships. Other areas of responsibility include sanction listing reviews, fraud reporting and liaison with law enforcement agencies.
Conduct due diligence reviews on Square merchant and customer accounts as part of Square's KYC policy
Monitor and act upon compliance-related alerts
Investigate and report suspicious activity in accordance to regulatory requirements
Ensure all daily operation deliverables are met within established SLAs
Work collaboratively with team to develop best practice and optimise operational efficiency
Communicate with Square customers via email, CRM and telephone on compliance-related matters
Work cross-functionally with Support, Risk, and other operations teams within Square
1 to 3 years in an operations role with a financial service firm, preferably in the Compliance field
Previous experience in an account analysis or research role
Detail-oriented, familiarity with internet search tools and techniques
A strong analytical approach to create substantiated solutions
Adept communication skills when dealing with possible bad actors with a detective-like mentality
Excellent verbal and written communication skills - previous CRM experience in a customer-facing role a plus
Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
Top notch work ethics
Self starter who can perform flawlessly with minimal supervision
Analytical mindset driving high quality decisions
Ability to work cross functionally with other internal groups
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.