Operations Technical Program Manager
- Shenzhen, Guangdong, China
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Operations Technical Program Manager is responsible for the technical activities, mainly on process and yield improvement for sustaining projects. This role is also expected to be involved in NPI activities to learn the product for Design for Manufacturing at early stages and provide feedback to Engineering teams about compatibility between product design and process feasibility. You will lead CM teams by driving process improvement, issue investigation and resolution to ensure good quality products, efficient production and process. Ops TPM is expected to understand the technical details of factory/manufacturing issues and risks, while also having the mindset to ensure product quality. This will enable you to set the proper priorities and put risk mitigation plans in place.
Drive manufacturing efficiency and yield improvements for sustaining products
Work cross-functionally with the internal engineering teams and Square's manufacturing partners to ensure products are successfully developed and produced through production
Work with engineering teams during development to prepare for EVT, DVT, PVT, Ramp production process, including factory support & build-readiness preparation
Lead Post-Ramp Qualification activities, DOE, FA activities
Work with cross functional teams and CMs to solve problem, conduct root cause analysis, and implement corrective actions
Build strong relationships with CM’s to ensure deliverables are on track and all engineering requirements are being met, and to ensure high quality
BS ME/EE/CE degree preferred
7+ years of industry experience
Ability to travel to Contract Manufacturing partners
Strong/Proven skills and experience of SMT, Assembly, Test, and Pack-out processes, DOE, FA
Knowledge about Quality, Process vs Product compatibility from NPI stages
Leadership for manufacturing process improvement on efficiency and quality
Experience on technical actions/criteria from NPI through Sustaining phases
Experience of Design and Debug manufacturing equipment and Fixtures
Excellent verbal and writing communication skills across teams and CMs for issue study and solution
Experience with consumer electronics devices preferred
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.