Operations Program Manager

  • Shenzhen, Guangdong, China
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Operations Program Manager is responsible for the operational management and support all Hardware projects within Square. You will manage and lead cross functional teams by driving schedules and communicating risks and priorities from development to mass production. You will also ensure the success of development builds and mass production through factory ownership and by utilizing strong operational management experience to manage selected OEMs and achieve objectives for Square. You will drive day to day activities with OEMs and Square teams from NPI through sustaining stages, with the top level project goals in sight at all times.

The Operations PM is expected to understand the details of cross-functional issues and risks, while also maintaining an operations mindset to ensure a healthy supply. This will enable you to set the proper priorities and put risk mitigation plans in place. You will lead and manage the effort to take a program from development stages through the end of life cycle.

You will:

  • Work cross-functionally with the internal engineering and program management teams and Square's manufacturing partners to ensure new products are successfully developed through to production, and to ensure the final product supply meets demand

  • Work alongside the hardware engineering teams during development to prepare for EVT, DVT, PVT, Ramp and EOL. This includes: factory support & build-readiness preparation

  • Work cross-functionally with GSM, planning, & product marketing to ensure that final product supply can meet launch schedule and demand, including coordination of equipment, fixture & materials for ramp; Drive manufacturing efficiency and yield improvements for post-ramp products

  • Build strong relationships with CM’s to ensure deliverables are on track and all engineering requirements are being met, and to ensure high quality and a predictable supply

  • Drive CMs in planning and executing development builds, new product ramps and sustaining activities and integrate their deliverables and schedules into the project


​​​​​​​You Have:

  • 5+ years of industry experience

  • 5+ years of project management experience

  • Material management experience and skill set is highly preferred, such as CTB, E&O and Risk Reales etc.

  • Strong Excel skill is preferred

  • Excellent communication skills verbally and written

  • Experience with consumer electronics devices

  • Experience in setting up project schedules and breaking down work

  • Ability to travel to Contract Manufacturing partners to support builds on site

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.