Head of Sales Engineering

  • London, United Kingdom
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy, so we’re building tools that make commerce easier and more accessible to all. We started in San Francisco in 2009 with a little white credit card reader and we now serve millions of businesses around the world. We came to the UK in 2017, our fifth global market, and provide hardware and software solutions that help sellers of all sizes start, run and grow their business.

We’re empowering businesses across the UK to take card payments wherever their customers are - in person, by invoice, over the phone or online. Our Square Reader and Square Stand help our sellers accept Chip & PIN and Contactless payments quickly, easily and affordably. Our Cash app lets people pay each other back instantly. We’re shortening the distance between having an idea and making a living from it—and helping them grow their business is good business for everyone.

Job Description

Square has a mission to empower businesses of all sizes. In addition to our focus on empowering small sellers, we also work with many mid-sized and enterprise businesses in the UK. We also enable many of these businesses through provisioning our services via third party platforms such as Woocommerce, Wix, Appointedd and Vend.

We are looking for a leader to come in and to build out our sales engineering function in the UK, scaling over time to Europe. Reporting into market head, you will be the technical lead for Square in the UK, representing us in technical interactions with partners and customers. Your remit will involve building out a team that supports both the Sales and Account Management team and the Partnerships team across pre-sales, post sales and professional services. You will also work with the Product leads to provide technical assistance and advice with respect to the requirements of new products launching in market. You will become the go to person within the team on how Square’s products across SDKs, APIs and SAS work and how they are integrated with partners. You will represent Square in UK and European developer conferences and forums. You will create and present business arguments and proofs of concept (demos & prototypes) built on Square products and our API. You will serve as an evangelist of Square’s operational value, drive an implementation cadence on strategic deals and push the boundaries of what’s technically possible on our platform.

We are looking for an experienced individual who either has built and led a similar organisation in another B2B software company or is a hungry and talented individual, having excelled in a similar role as an individual contributor, is looking for an opportunity to move into a management position.

You will:

  • Quickly master the Square technical platform capabilities, becoming the subject expert in the UK

  • Help the Sales and Account Management teams bring clients live quickly by providing best in class technical advice and expertise

  • Assist the Product team with working with the US to bring products to market

  • Act as an outward-facing ambassador of Square’s technical capabilities, beliefs, brand and products

  • Over time, recruit and lead a team of sales engineering professionals

  • Provide technical consulting and propose feasible solutions according to products' terms and conditions

  • Solve merchant business issues with Square technology, brainstorming with the Sales & Partnerships teams on technical propositions to enhance Square’s offering

  • Propose, design, create, and present prototypes, demos, and proofs of concept to a wide variety of audiences, which include marketing professionals and engineers

  • Design, build, and support integrations for premier merchants and partners using Square’s platform APIs

  • Establish best practices to be shared with the Square Certified partner community

  • Attain quarterly and annual objectives assigned by management

  • Be the go-to expert for Sales team on what is technically possible with Square

  • Deliver trainings to our Sales and Account Management team to ensure they have a deep understanding on Square’s platform APIs

  • Roll up your sleeves as no task is too small

Qualifications

You have:

  • 8+ years of experience in a sales engineering or pre-sale role in the UK technology industry

  • An analytical and structured thought process with the ability to assess business opportunities and work on strategic initiatives

  • Excellent organisation, collaboration, written and verbal skills

  • A passion and knowledge about how new technologies can help better serve businesses of all sizes

  • A strong desire to work in a fast-paced, challenging and exciting environment

  • A BA/BS degree in computer science, maths, engineering or similar. Or equivalent practical experience

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Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.