Salesforce Administrator

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are looking for an energetic, process driven, and detail-oriented Salesforce administrator to join the Square CRM team. Youll be responsible for the day-to-day system administration including: user management, basic configuration, identifying and troubleshooting issues, and documentation. You will be working closely with Business System Analysts to meet the needs and goals of the business.

You will:

  • Manage administration functions including but not limited to: user and security management, object customizations, process automations, and app installations and configurations

  • Troubleshoot, resolve, escalate, and track system issues

  • Handle inbound user requests and respond to them in a timely manner in our ticketing system

  • Create and maintain thorough, up-to-date, functional and technical systems documentation

  • Support QA efforts during implementations and rollouts of new system features

  • Assist with data imports, exports, and updates using data loader

  • Create reports and dashboards for the business

Qualifications

You have:

  • At least 1+ years of Salesforce system administration experience

  • BS or MS in Information Systems, Business Administration or other relevant degree

  • Proven ability to work creatively and analytically in a problem-solving scenario

  • Excellent teamwork skills, flexibility, and ability to handle multiple concurrent tasks

  • Must be a team player with excellent verbal and written communication skills

  • Impeccable customer service to our internal stakeholders

  • An ability to learn quickly with a growth mindset

  • Extremely high attention to detail
     

Even Better:

  • Salesforce Administrator Certification

  • Previous roles in a consulting or high growth, tech environment highly desired

  • Operations experience a plus

  • Experience with the new Salesforce lightning framework a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.