Product Design Lead, Caviar

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

We are looking for a Director-level Design Lead for Caviar. As the Design Lead, youll have influence over all aspects of the customer experience across all product and marketing touchpoints, you will lead and grow a team of world-class designers, and you will have the opportunity to work within the support of Caviar and Squares established and iconic brand while re-evaluating and rethinking the patterns which brought us to today.  

Design has been central to our product development process from the very beginning: we employ design thinking to build easy-to-use tools that help diners find the meals theyre looking for, enable restaurants to better connect with and serve customers, and empower couriers to flexibly earn while delivering food to diners across the country. As the Design Lead for Caviar, youll be leading research, directing and contributing to visual and interaction design, building, managing, and mentoring a team of embedded generalist designers, collaborating with other team discipline Leads, and presenting work and progress to Caviar and Square executives.

The breadth of this role will span:

  • Shaping the vision of a product that requires both emotional and bottom-line appeal.

  • Working cross-functionally with Engineering, Product, Marketing, and Business to define key objectives, interactions and functionalities of Point of Sale product.

  • Conducting user research for the needs of the product by meeting with merchants and gaining first-hand experience

  • Problem-solving how to maintain Squares level of design and appeal while also successfully integrating with key partners

***For consideration, please submit a link to your portfolio***

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Qualifications

You have:

  • Experience turning complex problems into simple and engaging customer experiences for the web, iPad, iPhone, and Android

  • A track record of success (and enjoyment) in people leadership and management; this includes: hiring, training and developing, leadership-by-example, and organizational design

  • Expertise in developing information architecture, interaction models, customer flows, schematics, and visual design for products and services

  • The ability to communicate interactions rapidly at varying levels of resolution

  • Demonstrated leadership in an iterative design process that includes accepting and acting on feedback and constructive criticism

  • Excellent collaboration skills

  • Experience working with product and engineering to rapidly and iteratively prototype

  • Innate curiosity and a desire to be responsible for all aspects of a product in a small, highly focused, and very rapidly growing team

  • You must deeply enjoy creating and shipping products and experiences

Even better:

  • Experience conducting customer research ranging from insight protocols to usability tests

  • Background developing interaction prototypes

  • Experience with motion design and related software

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.