Compliance Operations Support
- Melbourne VIC, Australia
Company Name: Square AU Pty Ltd
Our mission is simple: we want to help people everywhere start, run and grow a business. We’re a fast-moving global fintech company building the tools entrepreneurs need to simplify and streamline every business process, from accepting card payments and online invoicing to inventory management, real-time analytics, employee management and powerful data reporting.
Now supporting millions of businesses worldwide, Square is recognised as a leader in financial technology, currently rated third in Fast Company’s 2018 edition of the World’s Most Innovative Companies. As we continue to expand globally, we are looking to drive that innovation further by scaling our smart, dedicated and passionate workforce in new markets. Square was founded in 2009 by Jack Dorsey and Jim McKelvey and is headquartered in San Francisco, with offices now operating across the United States, Canada, Japan, the UK and Australia.
The Compliance Operations Support role will perform the day-to-day operational tasks associated with regulatory, payment network, and partnership requirements. The team actively engages in monitoring for anti-money laundering activity along with enforcing the Merchant Seller Agreement. Other areas of responsibility include sanction listing reviews, fraud reporting, liaison with law enforcement agencies and interactions with government regulators, corporate partners, and the credit card payment networks.
Monitor and act upon compliance-related alerts
Verify merchant information and conduct due diligence reviews as part of Square's Know Your Customer (KYC) policy
Interact with Square customers to ensure full compliance with all applicable laws and policies
Work cross-functionally with Support, Risk, and other operations teams within Square
Communicate with customers via CRM, email, and telephone
A strong operations mindset involving time-sensitive directives and ability to self-manage workflow across competing priorities
Great problem-solving skills
An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
Excellent verbal and written communication skills—previous CRM experience in a customer-facing role a plus
Previous experience in compliance or legal work with a financial institution or payment-focused company preferred
Passion for Square, and a strong interest in technology/knowledge of the industry
Salary range: $55,000 - $69,999
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.