Relationship Lead, Industry Relations

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square’s Payments team is responsible for every dollar that moves through our acquiring partners, our networks and our internal systems.  The Payments team’s mission is to make payments efficient, effective and low-cost for Square and to open the payments industry to Square’s innovation. The team plays an integral role in crafting a wide spectrum of solutions for our large and small business customers, oversees the daily operations for incoming and outgoing payments, and sets a clear vision for the continued innovation across multiple platforms and partner relationships.

The Payments Partnerships, International and Regional Relationship Lead will be a key member of the managed payments business development and relationship team, working alongside the Product, Product Marketing, Operations and Engineering teams and executing on our global payments strategy. Focus of the role will be toward managing our relationship roadmap with networks that operate either regionally or in specific, target local markets but not necessarily in all markets. The position will be foundational to Square’s international expansion and strategic industry relationship engagement planning.  The regional and market-specific network relationships lead role requires exceptional leadership, cross-functional collaboration, global market and extensive product and operational coordination skills, adaptability, and knowledge of the ever evolving global payments landscape. Relationships with partners of this nature requires strong local market collaboration with Square Country Leads and in-market teams, but healthy and consistent coordination with the Payments organization and its roadmap. This position is full-time and based in San Francisco with 15% travel expected.


You will:

  • Build and manage new strategic relationships with payment industry partners

  • Define and execute on a comprehensive global payments strategy for Square in the rapidly evolving mobile payments space

  • Strengthen the influence and market position of Square’s business and brand while fostering joint marketing and promotion opportunities with industry stakeholders

  • Expand our partner and product footprint globally, accelerating the distribution of both new and existing Square offerings

  • Understand Square’s competitive position and implement programs to further payments products, services and strategic objectives

  • Lead and support management for Square’s strategic industry initiatives, including the partner engagement required to enable new products and platforms

  • Maximize current partnerships through detailed and proactive account management, working with partners to define, iterate and enable new initiatives and products

  • Research and analyze industry trends and opportunities for Square to further distinguish its positioning and payments products

  • Condition the expectations and dynamics of key industry influencers while managing external influences and impacts on Square’s role in the ecosystem



You have:

  • Prior experience and solid understanding of payment industry and its current evolution both domestically and abroad preferred

  • An ability to lead cross-functional projects and interact at all levels with diverse roles including engineers, business partners and executive leadership

  • Deep analytical skills that enable analysis of nascent industry movements

  • A clear written and verbal communication and presentation skills

  • Strong relationship building skills coupled with the ability to develop consensus

  • Understanding of the PSP business model and shown ability in a payments context preferred

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.