Security Operations Lead (West Coast)
- Full-time
Company Description
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Job Description
Manage security operations at Square’s San Francisco office, under the guidance of the Western Regional Manager of Trust and Safety in San Francisco. Support the staff and operations of the San Francisco Bay Area. This is a key position on Square’s Trust and Safety team to assist in implementing and maintaining the security operations program in San Francisco providing guidance, support and management for the Company. Duties include support of the Regional Manager, the office employees, managing safety and security programs and emergency response. Experience in physical security, access control systems, video systems, guest management, facility key systems, fire life-safety, with policy and procedure development required. It is critical that the successful candidate possess a high level of knowledge and experience with MacOS, Google Drive, and other technology platforms including wide use of collaboration tools needed. This role requires the ability to partner with internal teams at Square, leased building management groups, vendors, and other staff. Your ability to work in a collaborative fashion must be demonstrable. You should have had prior experience supervising others in a tenured position in a similar environment, with a demonstrated capacity to excel in people management.
You will:
Start small and stay scrappy to build a team that scales with the needs of the business
Be eager to do whatever it takes to make Square a success
Ensure that the highest levels of customer service are provided to Square employees, customers, vendors, contractors, and guests
Support offices within the San Francisco Bay area
Willingness to respond on short notice at any time of the day or night when required
Understand fire life-safety systems in compliance with NFPA, State and Local standards
Ensure that all personnel, buildings and facilities are in compliance with Square Safety and Security Procedures Manual (SSPM)
Responsible for managing and implementing guard force training requirements that are consistent with State (BSIS) or Country regulatory agencies
Help develop and maintain an employee-based Emergency Response Team (ERT) program, including training sessions
Understand and develop annual cost structures to optimize staff levels, vendor management, and equipment
Establish relationships with building management, tenants, local emergency responders, and other public and private organizations to protect Square
Liaison with internal departments at Square to effectively manage guest and employee safety for events at your office locations
Act as a leader within Square’s crisis management team during emergency events under the direction of the Regional Manager
Daily, manage incident reporting and investigations to ensure compliance with SSPM standards to document activities, accidents or events. Conduct investigations as required.
Excellent oral and written communication skills and have the ability to clearly convey thoughts and ideas internally and externally. High level of experience and comfort speaking in front of groups
Own a passion for helping people with an emphasis on customer service, and be able to transfer that passion to your team
Qualifications
You have:
BA/BS degree or equivalent practical experience
2 or more years of supervisory experience in your background
Team-building, analyst, investigations, communication, presentation, and cross-functional working skills
Expert with Apple MacOS, iOS, and cloud-based collaboration tools including Google Drive and email systems
A passion for Square and its customers
Even better:
You are seeking to use your background in program and project management, investigations, and security management to help build a program that protects Square employees, customers and brand. Day-to-day details matter to you, and you are self-directed with a strong sense of ownership and accountability. You utilize your skills to protect Square in a manner that is flexible, scale-able, in alignment with cultural values. You have ASIS, ISACA, DRI, BCI certification.
Additional Information
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
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