Product Design Lead, Square Installments

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

***For consideration, please submit a link to your portfolio***

We are looking for a Director-level Design Lead for the team that builds and operates our new consumer lending product, Square Installments. As the Design Lead, youll report to the Head of Design and have influence over all aspects of the customer experience across all product and marketing touchpoints, you will lead and grow a team of world-class designers, and you will have the opportunity to work within the support of Squares established and iconic brand while re-evaluating and rethinking the patterns which brought us to today.

This is a high impact role and were looking for someone motivated by complex problems. The Capital Design Team is highly collaborative and you will work closely with product managers, engineers, marketers, and data scientists to create world-class experiences for our customers. Youll be directly responsible for decisions that influence the product and roadmap. On this team your work will span from core features to experimental projects.

From the earliest days, Design has played a central role in Squares product development. Whether its crafting the products our Sellers rely on to run their businesses or designing a website for a new launch, the Design team is involved at every step. Were responsible for creating the brand promise customers have in their first interaction with Square Capital and ensuring we deliver on that promise in every aspect of the experience. Its crucial we communicate confidence and credibility at every step.


Responsibilities

  • Shaping the vision of a new consumer product that requires both emotional and bottom-line appeal.

  • Function as strategic partner for the Head of Product for Square Installments

  • Working cross-functionally with Engineering, Product, Marketing, and Business to define key objectives, interactions and functionalities of Installments product.

  • Conducting user research for the needs of the product by meeting with merchants and consumers and gaining first-hand experience

  • Problem-solving how to maintain Squares level of design and appeal while also successfully integrating with key partners

  • Hiring and managing a small team of talented product designers

Qualifications

  • 6+ years designing for digital products with a strong portfolio of product design with detailed interactions

  • Design for the entire product process from high-level flows to interactions at a granular level

  • A track record of success (and enjoyment) in people leadership and management; this includes: hiring, training and developing, leadership-by-example, and organizational design

  • Embrace constructive criticism as part of the iterative design process and can clearly articulate your design decisions

  • Are experienced working with and contributing to a product style guide

  • Confident creating new visual directions, including color theory and typography, and ensuring theyre carried out consistently

  • Pride yourself on unparalleled collaboration skills and you look forward to partnering with PMs, engineers, and researchers to create beautiful products in an agile environment

  • Love getting input from users and dread making decisions without it

  • Have familiarity with front-end programming. You should know which parts of your design require HTML, CSS, or JavaScript as well as how they impact or are affected by the back-end.

  • Experience working in fintech, payments, or a related space.

  • Background developing interaction prototypes

  • Experience with motion design and related software

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.