Creative Program Manager, Square Capital

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy, so we’re building tools that make commerce easier and more accessible to all. We began with a little white credit card reader but haven’t stopped there.

We started Square Capital to serve as a trusted partner to our sellers, facilitating the funding they need to take the next important step in their business. Our role in the Square ecosystem puts us in a unique position to expand access to capital to more businesses of all sizes. Using technology and data, we bring simplicity, flexibility, and transparency to financial products, creating a more inclusive financial system.

And with Square Installments we’re redefining consumer financing with products that allow shoppers to spread the cost of large purchases over time, with clear and transparent terms. As a result, Square sellers are seeing significant growth by offering this flexible new payment method.

Learn more about Capital’s mission at https://squareup.com/capital/access.

Job Description

***For consideration, please submit a link to your portfolio***

As the Creative Program Manager, you will be responsible for the strategic scaling as well as the day-to-day tactical execution of the Capital creative team. This is our first full-time creative operations role within Capital and will direct the way we scale the team and operations. You will report to the Head of Design and work closely with Marketing, Product, and Copy leads, on both consumer and business facing products, across a variety of channels.

The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper organized and keep a smile on even in frustrating situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.

Success in this role means that Capital’s creatives will have the time and energy to focus and deliver excellence.

Responsibilities

  • Program Management: This is a senior role and will significantly influence how the Capital creative team scales. You will help define strategic initiatives that improve the team’s processes, tools, infrastructure, and workflows. As a partner to the Head of Design, you’ll proactively identify potential issues and develop solutions, lead roadmap discussions, and help us create the runway to scale to a larger team.

  • Project Management: Of course, the day to day is important too. You’ll manage a wide range of active and upcoming projects by quickly defining scope, timelines, milestones, resource needs, budgets, and deliverables. You’ll track progress, understand dependencies, and communicate status to project stakeholders.

  • Team Resourcing: To ensure we have the right people, on the right projects, at the right time and that no one has too much work or too little, you’ll partner closely with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows.

  • Communication: You will serve as the point person to promote constant and effective communication of creative project status – both inside and outside the creative organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.

  • Account Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agencies.

  • Creative Team Champion: Last, but not least, you’ll be the heart and soul of the creative team with a deep understanding of each person’s strengths and bandwidth. You’ll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.

Qualifications

  • Minimum of 6 years experience as a project manager, program manager, or producer either in a design consultancy, a consumer-facing software environment, or a part of an in-house creative team.
  • Excellent problem solver, multitasker, and communicator

  • Confident with scoping, budgeting, and project planning

  • Strong Keynote and presentation skills

  • Strong skills in industry standard Project Management software, workflows and tool sets

  • Ability to earn the trust and respect of creatives in a complex environment with changing timelines

  • Ability to gauge skill levels and identify gaps in talent

  • Experience in implementing and structuring new processes at scale within creative teams

  • An affinity for creating culture for product and design communities, and bringing people close together

  • A critical eye for good design, direction, writing and other creative skills

  • A portfolio link of work produced must be included on your resume

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.