Account Management Lead, Caviar for Companies

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

We are building an amazing cross-country Account Management organization with an infectiously positive attitude, incredible empathy and customer service for our catering clients, and a drive to be the best. As a senior member of the Caviar for Companies Account Management team, you will drive the strategy, culture, processes, and tools to dramatically accelerate your teams performance against ambitious growth targets.

This role requires a strategic, collaborative, cross-functional skill-set to partner closely with the other Account Management team leads, Account Executives, Operations teams, as well as our Product and Engineering teams as we build new tools and services for our clients. Youll have a front seat to our next stage of growth at Caviar as we scale nationally, and will help drive the account management strategy to solidify Caviars position as a leader in both existing and new markets.

You will:

  • Lead a team of Account Managers to drive both retention and up-selling within their book of business to grow Caviars revenue

  • Standardize processes and performance across the team through best-practice sharing, training sessions, dashboards and reporting

  • Set, execute, and own an account management strategy that drives scalable, measurable business results:

    • Lead high-value client negotiations

    • Define and drive scalable processes to optimize performance for 350+ existing clients

  • Deliver in-quarter performance targets and partner on sales planning, forecasting, and growth strategies

  • Collaborate cross-functionally with Caviars Local Markets, Product, Operations, Support and Marketing teams to solve our clients needs and inform our overall business strategy and product roadmap

  • Drive tests of different sales collateral, messaging, tools, and tactics

  • Help build the product roadmap by identifying product gaps and communicating them accordingly

  • Grow professionally by leading a high-impact, results-oriented team at one of the worlds most exciting technology companies

Qualifications

You have:

  • A minimum of 5 years experience in a sales, account management, business development or strategy role

  • A minimum of 2 years experience as a people manager

  • A minimum of 2 years experience managing team productivity through CRM tools; including but not limited to Salesforce, Looker (or other data platform), Google or Microsoft product suites

  • World-class people, sales, negotiations and relationship-building skills

  • A proven ability to get things done, manage your time and prioritize for impact

  • A track record of defining and executing clear, repeatable processes that deliver results

  • An analytical mindset: you are comfortable with data and you analyze metrics to deliver on growth objectives

  • Experience with coaching and training a team; Strong communication skills and ability to consistently keep colleagues, team members and other stakeholders aligned

  • Solid understanding of product development, and can provide value-added feedback and technical insights to our Product and Engineering team

  • A deep love of amazing food, restaurants, and the desire to consistently provide an exceptional experience to stakeholders and customers, both internally and externally

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.