Head of Global Sales Strategy and Operations

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Head of Global Sales Operations and Strategy will oversee sales operations teams at Square to drive repeatability, predictability, and scalability. This role is responsible for Strategy, Operations, and Training and Productivity functions for our Sales teams across all roles and levels. The team conducts critical strategic, analytical, and operational projects designed to increase profit, productivity, and to accelerate seller acquisition at Square.  

We are looking for a leader who has firsthand experience in data tools, platform, and strategic projects, as well as the ability to teach and lead a team of high performing individuals to execute on those workstreams in a unified and efficient manner.


You and your team will:

  • Lead on high priority sales initiatives, including org structure, goal setting, quota setting, sales incentive design, market segmentation, and annual strategic planning.

  • Develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, and pipeline management.

  • Partner with Sales and Partnership leadership teams, and finance & strategy, to build models that forecast sales revenue, profit, and ROI, during annual and quarterly planning for quota design and attainment analysis.

  • Contribute to sales incentive compensation design and administration.

  • Identify, scope and drive critical projects and initiatives for global sales teams, partnering with cross-functional teams across the organization, including Finance, Marketing and Product/Engineering.

  • Proactively build global projects including systems and process reinforcement in Salesforce, lead generation, and implementation of new tools and processes.

  • Act as the primary liaison with CRM (Salesforce) team, Sales & Marketing Engineering team, Business Intelligence and any other central data or infrastructure team that supports tools and data requirements.

  • Conduct in-depth analysis of our business and develop a deep understanding of key value drivers to identify growth opportunities.

  • Partner with leaders throughout Square to build business cases for potential investments. Present insights and recommendations to senior leadership, and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.

  • Build a process for supporting partnership operations

  • Grow and manage a high performing team


You have:

  • Ability to translate quantitative data into actionable business recommendations and communicate complex data concepts in ways that sales leaders and the wider organization will understand.

  • Proven statistical analysis and modeling experience with expertise in analytical techniques and their applications to sales and business metrics
    Experience working with complex internal data management and data visualization tools and strong understanding of best practices required.

  • Excellent understanding of standard business practices related to sales operations and customer acquisition processes and systems (sales cycle, lead generation, reporting, forecasting, segmentation and sales quotas).

  • Experience developing complex GTM and revenue models for high growth businesses and the ability to facilitate communication with senior stakeholders around those models.

  • Strong written and verbal communication skills.

  • Strong business acumen and the ability to successfully navigate and influence partners within a complex business environment.

  • Strong ability to direct and handle multiple, simultaneous workstreams under deadline pressure.

  • Empathetic to the daily rigor and short term demands of an acquisition organization and able to tie these to a long term, strategic initiatives.

  • Experience managing a team of 6 or more.

  • 10+ years of experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.