Caviar for Companies Support & Logistics Strategic Operations Manager

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Every day our Catering Captains pick up supplies from our Inventory Hubs, then pick up food from restaurant partners and deliver catered meals to thousands of diners at the some of the worlds hottest startups and well known brands. Our Scheduling and Support team sits at the center of our entire Operations organization and is the command center of live operations in the field.This is an incredibly complex system that allows hundreds of employees per client to eat at exact times with the right supplies from the best restaurants every single day.

 

As Support Strategy and Operations Manager, youll oversee the team that supports our Catering operations across the Bay Area, Los Angeles and New York. You will also heavily influence the Scheduling and Logistics of over 300 workers who deliver and cater these meals to drive operational efficiency, optimize labor usage and ensure compliance with all labor laws.

 

You will:

Wear multiple hats across strategy, analytics, people management and cross-functional facilitation as you:

  • Own the rollout and implementation of strategic initiatives by working with multiple teams - Legal, HR, Product & Engineering, Account Sales & Managers, and Hub Operations - to help set policies, procedures and systems for National Operations

  • Identify places to streamline and improve operations and help improve or innovate new processes by designing novel approaches that enhance customer experience and organizational efficiency

  • Develop analytical frameworks, build models, and present structured thoughts to inform strategic decision-making

  • Serve as a critical thought partner in developing a best-in-class experience for both the customer and the Captain community

  • Lead by example and establish a fun, inclusive, and safe work environment, providing ongoing mentorship and coaching, and determining the best structure & set-up for team success

 

Qualifications

You Have:

    • 8+ years of experience running service/people operations and demonstrated success in operational process improvements

    • An entrepreneurial spirit and bias for action

    • Strong problem solving skills with keen ability to support decisions with data

    • A highly organized, process-driven approach

    • An ability to collaborate and manage projects across multiple teams at once

    • The ability to structure a well designed model as well as give a motivational speech in a large room environment.

    • High degree of curiosity and a penchant for creating order from chaos

    • EQ & people management skills - you enjoy helping teams understand how their work contributes to end goals and working with reports to create team cohesion and career fulfillment.

    • Management consulting and/or MBA from a top tier school considered a plus.

    • Experience with MS Excel required; Looker, Tableau or SQL is a plus.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.