San Francisco Catering Operations Manager

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

The San Francisco Catering Hub Manager is ultimately responsible for the operational, cultural, and financial health of the San Francisco Catering Hub. The role reports to the National Hub Operations Lead.

Some history:

Square recently acquired Zesty (now called Caviar for Companies), a white glove corporate catering service, to integrate with its Caviar business and create a complete food solution for companies. Caviar for Companies (CFC) services top tech companies in the Bay and delivers food from the healthiest, tastiest, best restaurants around the country. Our clients love working with us due to best-in-class service, support, and hospitality. How do we accomplish this? Through well-run, well-oiled operating centers that we call “hubs”.

So what happens in a hub? Hubs are the epicenter of our catering operations, and serve as the intersection of our inventory and people operations. Catering Captains (the folks who serve food at clients) are in and out of hubs throughout the week, ensuring that they and the client-sites have the needed supplies to service client orders. Our hub inventory teams pick and pack supplies and organize shipments for captains to deliver to clients.  This means confirming food orders to ensure the right food is leaving the restaurants, picking up serviceware as needed, and even relaxing after a hard day of work in the Captain lounge.

Hub details:

Each hub has a Catering Hub Manager who oversees daily operations. As the San Francisco Catering Hub Manager, you are ultimately responsible for the financial, operational, and cultural health of your hub. You ensure your teams have the resources they need and the business can continue to grow. You will drive best practices, practical process changes, and ensure the hub is a healthy, happy, efficient working site. You will work collaboratively with support, account management, sales, human resources, engineering and operating staff to do so.

You will:

  • Be the voice and inspiring lead for your hub; you are a culture bearer and the reason your Captain community will thrive

  • Build strong relationships with Captains, contributing to their retention in the community

  • Help develop and ship all needed processes, ensuring consistency of their use in your hub

  • Manage a team of managers responsible for overseeing inventory and captain performance

  • Be the ultimate “buck-stops-here” for performance management and promotion decisions

  • Support all legal, compliance, real estate & facilities or people-related needs

  • Ensure your hub meets labor utilization and cost-efficiency goals by leveraging data to guide your team on best practices

  • Collaborate across teams and functions to allocate resources and better the product

  • Own the operations for high value client relationships in your Hub to ensure best-in-class client service and experience

 

Qualifications

You have:

  • 8+ years of experience in operations management, general management, or restaurant management

  • An “if you don’t see it, build it” approach

  • A process-driven nature and an eye for detail

  • Project management skills and experience

  • Exceptional people management skills with demonstrated experience of managing managers

  • Strong analytical skills and structured problem solving skills

  • Strong work ethic and organizational skills

  • Strong verbal and written communication skills with an understanding of how to tailor messages for audiences of various backgrounds, levels, and abilities to effectively provide employees instruction on process and practice

  • Expert knowledge in MS Excel or Google Sheets

 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.