Head of Caviar Risk & Fraud

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Caviar is looking for a Risk Lead to manage our national Risk team, a part of our national Operations organization which includes our Support, Live Operations, and Restaurant Operations teams.

Caviar Risk analyzes emerging fraud threats, develops data-driven insights, and intervenes to prevent damage to Caviars business. The Risk Lead will partner with teams across Caviar to develop operations strategy, processes, and tools which maximize our ability to identify and action on cases of fraud.

You will help the team study emerging fraud trends, improve our detection models, and catch bad actors. We act in real-time, using complex data sets, and expect every decision to be high caliber.

You will lead projects from creation to delivery. There is enormous opportunity to identify new opportunities and develop creative insights from Caviars data. This extends to leadership, where you will collaborate with company-wide partners to reduce Caviars risk profile.

You will:

  • Report to our Live Operations Lead

  • Distill data using SQL to implement analyses that guide applicable insights

  • Communicate analyses with leadership and other partners to guide our decisions

  • Partner with Product, Engineering, and Data Science teams to design solutions to operations problems, guide product roadmaps, and solution new products/processes

  • Perform ad-hoc analysis to identify trends, enhance fraud rules, and improve automation

  • Diagnose problems and develop compelling, data-driven recommendations, and processes with the goal of minimizing loss and creating growth

  • Contribute to ongoing communication with management, analysts, engineers, data scientists, and product teams to meet goals and loss targets


You have:

  • Work experience: 5+ years of analytical work experience, such as management consulting, business operations, or risk management, ideally at a high growth technology company

  • Education: Bachelors degree required with a major in an analytical field (preferred); a masters degree or similar professional degree preferred (or equivalent work experience).

  • The ability to pull and manipulate large datasets using SQL and other tools, recognize complex patterns, and present sound analyses to partners through real-world application.

  • A history of accomplishing your goals. You understand that getting results sometimes means doing unglamorous work. You identify and remove blockers. You can perform autonomously.

  • Experience leading a team: Youve helped others grow, and you know how to support and manage team members.

  • Prioritization: You have a knack for quickly making 80% progress by knowing which 20% to focus on, and can give a 1-day, 1-week, and 1-month answer to how youd solve a problem

  • Communication: You have a proven record of building diverse relationships with junior and senior colleagues. You are trusted to lead presentations to senior leadership.

  • A Growth mindset: You are always looking for ways to improve yourself and the team.

  • Passion: You have a deep love of amazing food and restaurants, and an interest in the on-demand space.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.