Benefits Operations Specialist (Contract)

  • San Francisco, CA, USA
  • Contract
  • Current Square Employee?: Apply via go/jobs

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square is looking for a Benefits Operations Specialist with great customer service and organizational skills to assist with day-to-day management of our global health and retirement, wellness, and perks programs on the People- Total Rewards Team. The Total Rewards Team is responsible for driving people initiatives across our organization. We’re a team of Specialists in Benefits, HR Operations, and Compensation. This is a full time, 6-month contract role based in our San Francisco office reporting to the US Benefits Manager.

This is a great opportunity for someone who thrives in an “all hands on deck” environment, can wear multiple hats, and enjoys interacting with people. You are organized, detail-oriented, likes to move fast and knows when to be flexible.

Responsibilities include:

  • Day-to-day administration of Square’s wellness programs and perks

  • Manage internal communication tools (wiki, emails, and slack)

  • Oversee benefits processing for new hires, terminations, and qualified life events by working closely with Square’s insurance carriers and our HRIS tool, Workday

  • Work with the Business Systems team to resolve benefits-related system issues and propose process improvements for benefits administration

  • Manage our third party benefits call center and assist with weekly Benefits office hours

  • Communicate with employees regarding company benefit policies which include but are not limited to wellness initiatives, 401(k), and perks programs

  • Contribute to other special benefits projects, both domestic and international, as required

  • Assist our LOA Benefits Analyst on leave of absence and accommodations claims as needed

  • Respond to state benefit claim requests

  • Assist with coordinating meetings between the Benefits team & third parties

You have:

  • 2+ years experience in Benefits or other customer service roles within an HR team

  • Experience using Workday or another HRIS system

  • A basic understanding of HR processes

  • Bias for action: you have an urgency to impact change but not without compromising quality

  • Customer focus:  you recognize that customer experience is of prime importance and will go out of your way to ensure that.

  • Ability to handle sensitive and confidential data

Qualifications

You have:

  • 2+ years experience in Benefits or other customer service roles within an HR team

  • Experience using Workday or another HRIS system

  • A basic understanding of HR processes

  • Bias for action: you have an urgency to impact change but not without compromising quality

  • Customer focus:  you recognize that customer experience is of prime importance and will go out of your way to ensure that.

  • Ability to handle sensitive and confidential data

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status