Technical Project Manager, Regulator Platform

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square started out as a credit card reader. Today we’re a platform of product services that help merchants run their business. From the inside, these product services are organized into business units with their own product and engineering teams. Underneath, there’s a platform team that supports the plethora of products.

The platform this team owns and maintains, called Regulator Platform, connects to all these business units across Square together to centralize data into one place. On top of this centralization, we offer a set of tools that power risk, compliance, customer success, and all other operational teams across the entire company. We enable product and engineering across the company to visualize how they connect into the bigger picture of Square and build solutions on the platform to optimize their operational functions.

As a Technical Project Manager, you will be responsible for coordinating large, cross-functional projects, and play a role in helping define product strategy and driving product initiatives. In this role, you will collaborate closely with engineers, data scientists, analysts, designers, and cross-functional operations as well as external teams to ensure that our solutions are scalable and reusable. If you love generalizing complex operational workflows that span a wide range of focuses and delivering software platforms that enable developers, we want to work with you!

This role has the potential of growing into a product manager role that owns, defines, and drives the vision and execution of one or more of the products on the platform.

You will:

  • Play a role in helping shape the vision and strategy for the products and platform

  • Perform user research to understand operational workflows, customer needs, and existing solutions and experiences

  • Define, document, and communicate objectives, requirements and constraints for product initiatives and releases

  • Work with the engineering team to prioritize a roadmap and champion requests from stakeholders with strategic priorities in mind

  • Collaborate with engineers and designers to iterate on the services and products and deliver achievable results

  • Influence key stakeholders throughout Square in order to align resources and prioritization

  • Plan, organize, and manage the rollout of features to a wide range of customer groups

  • Set and analyze metrics and KPI for the products to guide direction and measure success for the platform

Qualifications

You have:

  • Demonstrated the ability to work well with product and support engineers, designers, and data scientists

  • Strong customer empathy and experience shaping product direction and execution based on customer needs

  • Excellent interpersonal, communication, organization and prioritization skills  

  • Comfort in a fast-paced and dynamic environment, and an ability to navigate ambiguity and balance competing demands

  • Experience shipping and iterating on successful platforms with cross functional teams  

  • Creativity, strategic thinking, and a proven ability to innovate

  • An analytical and metrics-driven work style

  • Passion for Square and new technology

  • 4+ years of experience managing cross-functional projects and contributing to product vision

Ideal candidates may have:

  • Payments, Risk, Compliance, Operations or Workflow Management experience

  • Developed and iterated on enterprise products.

 

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.