Product Communications Associate

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Our communications team is made up of tough, quick-witted, entrepreneurial, and intellectually-curious people. We communicate to the world Square's mission to empower businesses and individuals with beautifully simple tools that give them an advantage where they previously and unfairly had none. We are looking for an Associate to support communications efforts across our growing portfolio of products for businesses and individuals.

You will:

  • Support Square's product communications team, assisting in communications efforts for Squares growing portfolio of products for businesses and individuals, including Square hardware, Point of Sale Software, Developer platform, Cash App, Square Capital, and Square Payroll.

  • Create and lead a wide range of proactive product communications initiatives that build awareness of our products, showcase our customers, and highlight our technology.

  • Participate in major launches and announcements, working closely with senior leadership and teams across Square, including product, engineering, marketing, business, sales, and customer support.

  • Develop written materials, including company press lists, briefing docs, messaging and statements, communications plans, press releases, blog posts, FAQs, and other collateral.

  • Pitch and work with reporters covering a wide range of beats, from local market personal finance to consumer tech to national business.


You have: 

  • Bachelors degree or equivalent

  • 2-4 years relevant work experience at either a PR agency or on an in-house communications team.

  • Experience pitching regional, consumer, business, and vertical publications; financial and/or technology communications experience a plus.

  • An understanding of the bigger-picture and a knack for advancing company narratives in the down-cycles between product announcements.

  • Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders.

  • Strong and prolific writing and editing skills. Be prepared for a writing exercise.

  • Skills in planning, organizing, prioritizing and executing simultaneous projects and activities.

  • Experience working cross-functionally with senior leadership and teams across an organization, including finance, legal, product, engineering, business, sales, and customer support.

  • A self-starter attitude: you instinctively and consistently create personal and professional stretch goals and meet them.

  • Curiosity, creative thinking, and a sense of humor.

  • A passion for Square's mission of economic empowerment.

  • An appreciation of the Oxford comma.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.