Caviar Restaurant Partnership Manager

  • Philadelphia, PA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Our close partnerships with exceptional restaurants are a core differentiator for Caviar. With each restaurant partner, there are opportunities to enhance both sales performance and operations after we launch. Were looking for a talented, savvy relationship builder to join us in this high-impact account management and business development role. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

As a Restaurant Partnership Manager (RPM), you will build and refine relationships with top Philadelphia metro restaurants to enhance their experience with Caviar and grow their business. You'll work closely with the General Manager and cross-functional teammates on focused growth efforts, including account management, restaurant up-sell, operational troubleshooting, marketing opportunities and more. We succeed when our restaurant partners succeed, and you’ll uncover win-win scenarios that create value for both Caviar and our restaurant partners. There will be significant opportunity to make this role your own, so if you’re excited by the prospect of both executing and helping to write the RPM playbook, this could be a great fit!

Qualifications

You will:

  • Build, deepen, and maintain partnerships through proactive engagement and account management, serving as a primary point of contact for small- and medium-sized business owners across Philadelphia

  • Create actionable account plans for our restaurant portfolio and help to establish best practices for account planning across Caviar

  • Identify, prioritize, and execute against opportunities that create value for both Caviar and our restaurant partners

  • Meet regularly with top restaurant partners to align on growth goals and opportunities

  • Optimize all aspects of our partners experience and performance on Caviar, including revenue share, exclusivity status, online menus, in-store operations and creative marketing campaigns

  • Achieve and consistently exceed quarterly business goals

  • Conduct zero-defect reports and analyses and build business cases for customized programs

  • Collaborate closely with Caviar’s Local Markets, Product, Operations, Support and Marketing teams to solve partner needs and inform our business and product roadmap

  • Occasionally assist the sales team with restaurant sales to new expansion areas

  • Grow professionally on a high-impact, results-oriented team at one of the world’s most exciting technology companies

Qualifications

You have:

  • 3+ years experience in a results-driven sales, account management, or business development role

  • World-class people, sales, and relationship-building skills, especially in an SMB or restaurant setting

  • A proven ability to get things done, juggle multiple tasks and prioritize for impact

  • A knack for designing your efforts to scale through smart process and collaboration

  • Strong analytical problem solving. Excel / Google Sheets is a must and SQL is a plus (but not required)

  • CRM (e.g., SFDC) experience is a plus

  • Experience working cross-functionally across roles and geographies

  • Strong communication skills and the ability to consistently keep colleagues, team members and other key stakeholders aligned

  • A deep love of amazing food, restaurants, and the desire to consistently provide an exceptional experience to stakeholders and customers, both internally and externally

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.