Retail Account Specialist

  • St. Louis, MO
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Squares know that great customer support is provided by both people and products. We are seeking a highly motivated and flexible individuals dedicated to providing world-class support by exceeding expectations through each interaction with Square sellers and customers.

In this role, you will work directly with Square’s largest sellers to help get them back to business and be an important part of Square growing upmarket. In addition to working with the largest sellers on Square, you will have the opportunity to learn more about Square Register, Square for Retail and Square for Restaurants.

*This team is responsible for supporting our largest customers via phone + email on a flexible work schedule. Current shifts (subject to change) Tuesday - Saturday 11:00am CDT - 8:00pm CDT; Sunday - Thursday 11:00am CDT - 8:00pm CDT

You will:

  • Be responsible for supporting and retaining multi-million dollar GPV customers

  • Understand customer needs to help achieve their business goals through Square

  • Utilize creative problem solving to help customers start, run and, grow their business

  • Enhance customer experience by anticipating potential concerns through the cross-sell of products and services

  • Provide world class CS to Square’s most valuable customer with an emphasis with serving specifically our SQ for retail customer base.

  • Advocate for customers by identifying trends in issues and suggesting improvements to processes + products.

  • Act as an outward-facing ambassador of Square’s beliefs, brand, and products

  • Utilize strong written and verbal de-escalation skills to help customers

Qualifications

You have:

  • 2+ years of experience in a retail environment where serving customers was your key indicator of success - preferably with inventory management experience.

  • A BA/BS degree or relevant experience

  • Excellent written and verbal communication skills / Excellent time-management skills

  • Demonstrated ability to create great customer experiences

  • Strong problem solving and analytical skills to drive customer inquiries to resolution

  • The ability to quickly adapt to new situations and think on your feet

  • A desire to help people and improve the customer experience

  • A passion for Square and customers engaging with Square product

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.