Internationalization TPM

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Product Globalization team supports bringing Square products to global markets. Our goal is to continue building upon the US success by delivering innovative, simple, and remarkable experiences to our customers around the globe. We are looking for a highly motivated and technically skilled Project Manager to join our fun, fast-paced team. Come help us shape and deliver Square products globally!

In this role, you will be responsible for driving feature enhancements to our translation platform from inception through execution.  You will also work with product teams to localize products for international markets. In this role you will work closely with engineers, product managers, product marketing managers and other cross functional team members to ensure that our products continue to delight our customers globally.

You will:

  • Identify and analyze current stakeholder needs and pain points in workflows and translation platform to define vision and strategy for our translation platform

  • Create and drive product roadmap for the translation platform

  • Define and document requirements for new platform features

  • Collaborate with engineers to build features for platform

  • Engage and build relationships with cross functional teams and stakeholders (Product, Engineering, Marketing, Customer Success) to evangelize localization and internationalization best practices and advocate for international product and feature needs

  • Lead and drive localization projects to the next level from efficiency, quality to cost perspective

  • Identify and establish key metrics to track performance and identify opportunities for improvements

Qualifications

You have:

  • 5+ years of experience in localization and internationalization

  • 5+ years of project management experience

  • Experience with localization platforms

  • Strong leadership and analytical skills in combination with excellent written and verbal communication abilities

  • Self-driven and relentlessly detail-oriented

  • Passionate about delivering Square products and features to international markets

  • Outstanding organizational skills: ability to handle multiple projects for multiple locales simultaneously

  • Ability to identify requirements and prioritize key deliverables

  • Experience with various project management methodologies and tools

  • Excellent team player in a fast-paced, diverse team

  • Ability to communicate at a technical level and able to communicate technical subject matter to non-technical stakeholders

  • Innate drive to problem-solve

  • Engineering or Computer Science degree

Even better:

  • Experience with Agile/Scrum methodology for software development

  • Non-English language proficiency is a plus (French, Spanish, and Japanese)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.