Customer Success Advocate - Ecommerce, Bilingual (French/English)

  • Toronto, Canada
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Would you like to learn about how technology helps small businesses become more successful? Square acquired Weebly in 2018 and we are looking for stellar individuals to join our growing Bilingual Customer Success Advocate -eCommerce/Weebly team in Toronto. In this role, you'll help our customers achieve their goals with their sites over the phone, via online chat and email while delivering top notch service. As a CSA, you are involved in all aspects of customer service and have a direct impact on our customers and their emerging websites.


You won't be making cold calls which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner but you will spend the majority of your day talking to our customers over the phone & through chat or email tickets.
 

You Will:

  • Deliver a great customer experience while effectively solving customer inquiries via phone or email / chat

  • Offer additional products and services that help our customers reach their goals.  (Yes, we mean you'll be selling products and services they need to be more successful)

  • Use a timely and professional approach to respond to chat and email tickets, as well as phone calls

  • Deliver value to the company through customer conversion, retention, and cross selling of our products

  • Remain focused in a fast paced environment, helping as many customers as possible each day

Qualifications

You Have:

  • Both English & French fluency, both spoken and written

    Strong understanding of internet technology and website creation

  • Previous experience in direct customer or client-facing roles

  • Strong organizational, analytical, written and verbal communication skills

  • Comfortability with technology in general (you are the person your friends and family call when they need help with their new wireless printer)

  • Excellent time-management skills

  • Experience with Ecommerce and marketing

  • The ability to type at least 40 WPM

This is a full time position with benefits, and requires that you can be onsite at our office in Toronto, Canada.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.