We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

AM Capital Specialists are responsible for contacting Square Sellers on a daily basis to help them understand the Capital product. You will be using language that is compliant with lending regulations (however, this is not a scripted position). This team will close the loop with the Capital product team to develop products that are in alpha and beta, bring direct customer feedback to internal stakeholders, and develop compliant content that is consistent across products. Ultimately, the specialized Capital team helps merchants make the best decision for their business when it comes to Capital.

You will:

• Conduct daily outbound outreach to Square customers via phone and email

• Educate customers on what’s available to them through Square Capital

• Effectively and strategically address customer concerns and issues understanding when to transfer to a different team for retention or growth needs

• Daily management and prioritization of a sales pipeline to drive revenue and achieve performance goals

• Contribute to building the specialist team, tools, and processes needed to serve an ever-increasing portion of our customer base

• Proactively identify opportunities to drive efficiency, productivity and customer-experience improvements

• Collect, organize, and relay customer feedback to Capital’s product and operations teams

• Become an expert on a product for the Capital Specialist team - every individual on this team will be responsible for educating teammates on the product they’re responsible for

You Have:

• 2-3 years of experience in Account Management, Sales, or relevant experience

• Passion for Square’s mission and values

• The ability to work independently and take initiative

• Superior time management and prioritization skills

• An understanding of the lending space

• Strong attention to detail and ability to stay organized

• Goal oriented and metrics driven

• A positive attitude and are a team player

• Salesforce skills are a plus

• Prior leadership experience is a plus

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.