Security Operations Supervisor, SF

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Assist in leading security operations at Square’s San Francisco offices, under the guidance of the Western Regional Manager of Trust and Safety and San Francisco Lead. This is a key position on Square’s Trust and Safety team to assist in implementing and maintaining the physical security operations program in San Francisco providing guidance, support and management for the the security specialist team. Duties include support of the Regional Manager, the Site Lead, the office employees, managing safety and security programs and emergency response. Experience in physical security, access control systems, video systems, guest management, facility key systems, and fire-life safety. It is critical that the successful candidate possess a high level of knowledge and experience with MacOS, Google Drive, and other technology platforms including wide use of collaboration tools needed. This role requires the ability to partner with internal teams at Square, leased building management groups, vendors, and other staff. Your ability to work in a collaborative fashion must be demonstrable. You should have had prior experience supervising others in a position in a similar environment, with a demonstrated capacity to excel in people management.

You will:

  • Ensure that all personnel, buildings and facilities are in compliance with Square Safety and Security Procedures Manual (SSPM)

  • Responsible for managing and implementing guard force training requirements that are consistent with State or Country regulatory agencies

  • Help maintain the employee-based Emergency Response Team (ERT) program, including training sessions and documentation

  • Establish relationships with building management, tenants, local emergency responders, and other public and private organizations to protect Square

  • Liaison with internal departments at Square to effectively manage guest and employee safety for events at your office locations

  • Act as a leader within Square’s crisis management team during emergency events under the direction of the Site Lead

  • Daily, manage incident reporting and investigations to ensure compliance with SSPM standards to document activities, accidents or events

  • Conduct investigations as required

  • Excellent oral and written communication skills and have the ability to clearly convey thoughts and ideas internally and externally

  • High level of experience and comfort speaking in front of groups

  • Own a passion for helping people with an emphasis on customer service, and be able to transfer that passion to your team

  • Understand fire life-safety systems in compliance with NFPA, State and Local standards

  • Willingness to respond on short notice at any time of the day or night when required

  • Be eager to do whatever it takes to make Square a success

  • Support the San Francisco office

  • Start small and stay scrappy to build a team that scales with the needs of the business


You have:

  • BA/BS degree or equivalent practical experience

  • 2 or more years of supervisory experience in your background

  • Team-building, analyst, investigations, communication, presentation, and cross-functional working skills

  • Expert with Apple MacOS, iOS, and cloud-based collaboration tools including Google Drive and email systems

  • A passion for Square and its customers

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.