Caviar Courier Support Agent (Contract)
- San Francisco, CA, USA
- Current Square Employee?: Apply via go/jobs
Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office.
At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for uncommonly talented individuals who want to learn and grow with the company.
We’re looking for an excellent communicator to assist our Couriers with onboarding and successfully using our App to complete orders. Our focus is Courier satisfaction and our bar is very high in making sure we solve their problems and that their needs are met.
Each and every day counts; you'll make a direct impact on the business starting from Day 1. If you're ready, come to join us in the next food revolution and help change the way the world eats!
-Full-time (40 hours per week)
-Working hours are between 9am-5:30 p.m. PST
6-month contract available
Provide solutions to couriers via email
Achieve world-class customer satisfaction ratings
Troubleshoot app issues and respond to payment inquiries’
Operate in a highly autonomous environment which empowers you to make decisions
Strategically think about operational improvements and efficiencies
Friendly and customer service oriented demeanor
Clear and direct verbal and written communication
Doing what it takes to meet and exceed expectations
Extreme attention to detail, making sure nothing gets missed
Ability to multitask and manage changing priorities in a fast-paced changing environment
Action-oriented and calm under pressure
Motivated when working in both independently and in a team environment
BA/BS degree or higher
Experience in a logistics role
Experience in the restaurant and food industry
Customer support experience
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.