We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

OVERVIEW

The Square POS and Customers product design org is seeking User Experience and Design Researcher  to help guide and inspire our teams by uncovering meaningful human-centered insights to drive great design and innovation for our products. We know we can’t improve our products without first understanding how our customers use them in the real world, and that's where you come in. Your work is vital to uncovering the needs of our marketplace (Buyers & Sellers) and creating solutions that meet those needs. In short, we want to double down on innovation, and we need the power of research and insights to do it.

A successful candidate will have strong empathy and interest in people, with rigor and experience in a variety of qualitative and quantitative research methods.

RESPONSIBILITIES

• Work with design and product to identify research needs from small to large initiatives and help the team ask the right questions and frame research goals.

• Design and execute qualitative and quantitative research projects to support a cross-

• functional team on a wide variety of domains, including customer needs, product design, segmentation, and customer communications.

• Employ a wide variety of qualitative and quantitative research methods (e.g., contextual inquiry, participatory design, usability testing, concept testing, diary studies, surveys, benchmarking studies, A/B test design, behavioral data analysis) to derive insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations to the product and design teams.

• Help define success and ways to measure innovation track/vision experience ideas.

• Analyze and synthesize research findings into actionable insights and communicate to key stakeholders.

SKILLS

• Minimum 5-7 years of experience leading research projects in a professional environment, preferably in a technology company or strategy consulting firm

• Relevant experience conducting a variety of research impacting all aspects of business and product development —from exploratory research to market research surveys to usability studies

• A track record of successfully managing research engagements in an industry or client-facing roles in the areas of segmentation, attitudes and ad hoc custom research

• Familiarity with a wide variety of qualitative research methods including usability, 1:1 interviews, concept testing, ethnographic-style fieldwork, group discussions, card sorting, workshops, remote studies, etc.

• Ability to visualize complex workflows and communicate those to other teams.

• Presentation skills to evangelize UX research and user-centered design throughout the company.

• Ability to package insights into design tools and assets for the product managers and designers to leverage (e.g., personas, design principles, scenarios, frameworks, etc.)

• Agile approach to adapting and innovating on research practices to meet team needs under the tight timeframes of a rapidly growing company.

• Focus on improving the product and user experience we ship in an iterative fashion with our core team.

All your information will be kept confidential according to EEO guidelines.