Bitcoin Operations Lead, Cash App
- San Francisco, CA
Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.
The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders. You will be the executive leader responsible for overall management of our bitcoin business and delivering operational excellence in multiple critical areas including liquidity management, trading, third party partnerships, and custody / cold storage. As the business lead, you will, optimize our bitcoin trading operation, pursue high impact business opportunities, identifying and remediating operational issues, and influencing product development.
Operate the bitcoin business on a day-to-day basis ensuring faster and more efficient operations including critical functions: liquidity, trading, partnerships and cold storage
Hire, develop and retain a highly talented Bitcoin Operations Team in support of a fast growing, retail bitcoin business
Drive financial performance of our rapidly scaling bitcoin business, which includes forging new revenue lines
Pursue developing new bitcoin revenue lines in close partnership with product team
Own and optimize strategic Bitcoin partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.
Collaborate with Product on roadmap and establish yourself as the key bitcoin operations leader within the Cash App
Build, develop and scale the Bitcoin trading operation while deepening / expanding our liquidity sources
Develop and execute on a cold and hot storage custody strategy while mitigating security and financial risks.
Collaborate with partners —both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance in line with commercials
Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support and risk operations
Leverage and analyze multiple sources of data to inform business decision making and optimizations
15+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.
Experience operating a financial services business including managing financial performance.
3-5+ years of Bitcoin knowledge or experience is a strong plus
Solid understanding of the financial services industry and its current evolution
Experience with developing a rapidly scaling business and related operation
Exceptionally strong relationship building skills with all organizational levels including leaders and technical teams. Ability to develop consensus and drive stakeholders to a decision
Experience with trading operations & asset custody. Bonus
Prior team development and people management experience. Distributed workforce experience a plus
Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
Utilizing influence to drive outcomes with internal & external stakeholders.
Experience with developing new revenue streams and negotiating commercial agreements
Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.