Account Management Lead, Caviar for Companies
- Full-time
Company Description
Job Description
We are building an amazing cross-country Account Management organization with an infectiously positive attitude, incredible empathy and customer service for our catering clients, and a desire to be the best. As a senior member of the Caviar for Companies Account Management team, you will promote the strategy, culture, processes, and tools to dramatically accelerate your teams performance against bold growth targets.
We are looking for a strategic, collaborative, cross-functional skill-set to partner closely with the other Account Management team leads, Account Executives, Operations teams, and our Product and Engineering teams as we build new tools and services for our clients. You'll report to the Director of Account Management and have a front seat to our next stage of growth at Caviar as we scale nationally, and will help guide the account management strategy to solidify Caviars position as a leader in both existing and new markets.
You will:
Lead a team of Account Managers to drive both retention and up-selling within their book of business to grow Caviars revenue
Standardize processes and performance across the team through best-practice sharing, training sessions, dashboards and reporting
Set, execute, and own an account management strategy that drives scalable, measurable results:
Lead high-value client negotiations
Establish scalable processes to optimize performance for hundreds of existing clients
Achieve in-quarter performance targets and partner on sales planning, forecasting, and growth strategies
Collaborate with Caviars Local Markets, Product, Operations, Support and Marketing teams to solve our clients needs and inform our overall strategy and product roadmap
Drive tests of different sales collateral, messaging, tools, and tactics
Help build the product roadmap by identifying product gaps and communicating them accordingly
Grow professionally by leading a high-impact, results-oriented team at one of the worlds most exciting technology companies
Qualifications
Qualifications
You have:
4+ years experience in a sales, account management, business development or strategy role
1+ years experience as a people manager
1+ years experience managing team productivity through CRM tools; including Salesforce, Looker (or other data platform), Google or Microsoft product suites
Outstanding people, sales, negotiations and relationship-building skills
Experience defining and executing clear, repeatable processes
An analytical mindset: you are comfortable with data and you analyze metrics to support growth goals
Experience with coaching and training a team; an ability to keep colleagues, team members and other stakeholders aligned
Solid understanding of product development, and can provide value-added feedback and technical insights to our Product and Engineering team
A deep love of amazing food, restaurants, and the desire to provide an exceptional experience to partners and customers