Product Design Manager, Merchant Risk Experience

  • New York, NY, USA
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As the Design Lead for Merchant Risk Experience, you will manage a team that builds products and experiences to help merchants who are at risk for financial loss, one of the most challenging aspects of running a business. For example, merchants may be victims of fraud or facing payment disputes, and in many cases, they're encountering this type risk for the first time. As the Design Manager, you will build clear and supportive experiences to guide a business through these challenges, while ensuring they understand the process and are protected from losing money wherever possible. You will lead a team of designers to help guide the merchant experience across all risk touch points.

Design has been central to our product development process from the very beginning: we employ design thinking to build easy-to-use tools that help our merchants better run their businesses. As a Design Lead, you will lead research, direct and contribute to visual and interaction design, and collaborate with team leads across Square.

You will: 

  • Shape the vision for a set of products and experiences that guide customers through some of the most challenging aspects of running a business.
  • Work with Engineering, Product, Copy, Analytics, and Marketing to establish goals, interactions and functionalities of the merchant risk experience.
  • Conduct user research for the needs of the product by meeting with merchants and gaining first-hand experience.
  • Lead a team of Product Designers and a Product Writer in advancing their careers and delivering on goals across all merchant risk experiences.

For consideration, please submit a link to your portfolio.

Qualifications

  • Proven experience turning complex problems into simple and engaging customer experiences
  • Experience (and enjoyment) in people management; this includes: hiring, training and developing, leadership-by-example, and organizational design
  • Expertise in developing information architecture, interaction models, customer flows, schematics, and visual design for products and services
  • Leadership in an iterative design process that includes accepting and acting on feedback and constructive criticism
  • Experience working with product and engineering to prototype
  • Natural curiosity and a desire to oversee all aspects of a product on a focused and growing team
  • Even better:
  • Experience conducting customer research ranging from insight protocols to usability tests
  • Background developing interaction prototypes
  • Knowledge of motion design and related software
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Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources