Operations Data Analyst, Square Capital

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, and helping the ice cream shop pay its employees. And, with Square Capital, we have extended over $1 billion in funding to our sellers, helping them manage their cashflow and making it easy to invest in and grow their business. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

As an Operations Data Analyst on the Capital Team, you will be responsible for understanding open-ended business problems by analyzing and interpreting a wealth of data about our products, work-flow, and customers. You’ll partner with our Operations Leads to support their data needs and play an integral part in our ability to innovate. 

Responsibilities

  • Create and maintain tools to enable a metrics driven Operations Team (building and maintaining dashboards for Operations Team and cross-functional stakeholders to self-serve)

  • Evaluate data of established procedures to provide workflow recommendations and communicate operational achievements

  • Assess team and agent level performance across various Operations Team functions (Customer Success, Credit, Servicing, Collections). Based on analysis, provide recommendations to iterate on the effectiveness of the various functions.  

  • Provide analysis and support to ad hoc requests including investigative analysis of new and existing trends and reporting from cross functional business partner

Qualifications

Must have:

  • BA/BS (statistics, business, data management, or related field preferred)

  • Ability to analyze large, complex data sets

  • Very strong SQL skills

  • Experience querying/reporting via SQL (Snowflake)

  • Strong familiarity with Excel or Google sheets

  • Ability to work independently on unstructured problems

  • Excellent written and verbal communication skills

Preferred Proficiencies:

  • Python

  • Looker (BI/dashboards)

  • Airflow (ETL management)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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