I&D Program Manager

  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

 

The big picture: you’ll help Square develop and scale our internal Employee Resource Group (ERG) program and external community partnerships. An essential part of our work is to foster belonging for Squares of all backgrounds. You’ll work with employees and teams across virtually all facets of the company, as well as external partners to identify opportunities to strengthen the impact of our programs. A successful candidate will have experience developing and managing programs, coordinating cross-functional internal teams, will be comfortable dealing with uncertainty in a fast-paced environment, and will be able to put structure to nebulous, unstructured problems. 

You will:

  • Serve as global point person for ERGs (Communities, as we call them at Square) and provide oversight of the program strategy, structure, and overall governance

  • Work with cross-functional partners (Creative, Office Experience, Events, Communications, and more) to define processes and guidelines for Communities activities and initiatives

  • Design and implement leadership forums and learning experiences in partnership with Learning & Development to develop Community members and leaders

  • Identify key performance metrics and develop a scorecard to report impact, growth, and spending of Communities

  • Conduct regular best practice research and benchmarking of ERGs

  • Develop relationships with the external Inclusion & Diversity community, identifying opportunities for partnership and facilitating relationships between Square’s Communities and other ERGs

  • Think big on opportunities for our Communities to have greater impact in the business and the world, translating those ideas to action

The Team

Our Inclusion & Diversity team designs and implements resources and programs in order to attract, hire, and retain a diverse workforce. We are a high-impact, close-knit team, with backgrounds in education, recruiting, social impact, and project management. We have a bias towards action and are perpetually looking for new ways to advance Square’s purpose of economic empowerment.

 

 

Qualifications

You are...

  • A self-starter, you have vision and know how to translate it into concrete action

  • Comfortable with ambiguity and proactively create structure where it’s lacking

  • Hyper-organized and have an eye for details

  • Someone who sniffs out new opportunities and readily offers insightful solutions 

  • Optimistic about what we can achieve with an eye towards innovation

  • Empathetic and can speak thoughtfully about nuanced issues

  • Comfortable working on high-visibility, high-impact projects

  • Energized by the idea of working to increase Inclusion & Diversity, understanding that creating impact involves building structure

Requirements

  • 4 + years of program / project management experience                                             

  • Experience developing and managing work plans for cross-functional projects

  • Experience driving accountability across cross-functional teams

  • Experience designing and managing internal, employee engagement programs

  • Demonstrated passion for diversity, equity, and inclusion

  • Ability to communicate authentic empathy

  • Comfort leading large meetings and, with preparation, public speaking

  • BS/BA degree or equivalent experience

Nice-to-Haves

  • Experience building and managing an ERG or ERG programs

  • Experience in the corporate inclusion and diversity space

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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