We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Squares know great customer support is provided by both people and products. We are seeking a highly motivated and flexible individuals dedicated to providing world-class support by exceeding expectations through each interaction with Square Sellers - the businesses who use our products and services to run theirs.

In this role, you will work directly with Squares largest Restaurant Sellers to help them get back to business. In addition to working with the largest Restaurant Sellers at Square, you will have the opportunity to learn more about Square Register and the Square Restaurants app, as well as other products! 

Current shifts: Sunday - Thursday 11am - 8pm, Tuesday - Saturday 11am - 8pm and Sunday - Thursday 11am - 8pm

You will:

• Be responsible for providing customer service to multi-million dollar GPV Restaurants

• Use your experience in Restaurants to help our Sellers use our products successfully

• Utilize strong written and verbal de-escalation skills to help Sellers on multiple platforms

• Utilize creative problem solving to help Sellers start, run and grow their business

• Enhance Seller experience by anticipating potential concerns through the cross-sell of products and services

• Advocate for customers by identifying trends in issues and suggesting improvements to processes + products.

You have:

• 2+ years of experience working in a Restaurant environment using a POS system

• Restaurant Management experience is a plus

• Bachelor's degree or relevant Restaurant experience

• Excellent written and verbal communication skills / Excellent time-management skills

• Demonstrated ability to create great customer experiences

• Strong problem solving and analytical skills to drive customer inquiries to resolution

• The ability to quickly adapt to new situations and think on your feet

• A desire to help people and improve the customer experience

• A passion for Square and customers engaging with Square product

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.