Global Sales Operations Analyst

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square’s Sales organization drives aggressive revenue growth for the company by deeply understanding our Sellers’ stories and helping them onboard world-class solutions to grow their businesses.  The team balances an infectiously positive attitude with a drive to win and see our company grow alongside our customers.

The Sales Strategy, Operations, and Productivity (SOPS) team owns the functional workstreams that amplify the success of our salespeople.  Our analysts have a hybrid of skills across strategic planning, analytics, process excellence, and systems optimization. As an Operations Analyst, you will be contributing to some of our most important foundational projects - and working with some of Sales’ top leadership - to build out an infrastructure that will enable the Sales team to execute efficiently and accurately.

You Will:

  • Own Sales team tools, metrics, and analytical infrastructure that is used to run our business

  • Consult with global Sales leadership to identify automation opportunities and process efficiencies that will help our business grow

  • Understand our salespeoples’ pain points and modify our tool processes for productivity gains 

  • Align with (and learn from) cross-functional partners in Finance/Sales Comp, Platform Infrastructure, Business Systems, and more

Qualifications

You Have:

  • Bachelor's degree required: major in analytical or technical field preferred

  • Minimum of 3 years of relevant professional experience: ideally in sales operations, management consulting, or other analytical work

  • Solid understanding of SQL: you can independently write your own queries

  • Strong familiarity with Microsoft Excel / Google Apps: elegant analyses and documentation

  • Experience with CRM tools (Salesforce and Marketo) and data visualization tools (Looker/Tableau)

  • Demonstrated collaboration across global functions including finance, product, marketing, analytics, etc

  • Creative problem-solving skills and attitude - willingness to build new deliverables/processes from scratch

  • Excellent written and verbal communication skills - able to influence others effectively

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.