People Research Analyst

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The People Analytics team surfaces insights that guide better and more impactful people decisions at Square. The People Research Analyst will report to the People Analytics Lead, and will be response for designing and drawing insights from our employee engagement survey, and collaborating on People programs and projects that touch all Square employees.

You will:

  • Lead the design and implementation of internal employee surveys
  • Conduct people research projects in collaboration with Learning & Development, HR Business Partners, Inclusion & Diversity, Recruiting, and other partner teams
  • Develop standardized metrics, dashboards, and reports using internal employee data
  • Communicate insights to important partners and influence teams to take action based on your recommendations
  • Be an advocate of data-driven culture on the People Team and across Square

Qualifications

You have: 

  • Advanced degree in I/O psychology or other quantitative social science field
  • 1+ years of experience in a people analytics or similar role
  • Familiarity with end-to-end survey design and analysis, including managing and analyzing structured and unstructured data
  • Proficiency with analytical tools - Excel / Google Sheets, SQL, and at least one statistical analysis software (R, SPSS, SAS, Stata, Python, etc.)
  • Curious with a love of solving problems, building things and telling compelling stories using data
  • An ability to define problems and manage projects in a fast-­paced, evolving organization
  • Exceptional ability to translate data into clear, applicable insights and communicate results to audiences at all levels of technical expertise
  • Passion for creating beautiful, intuitive data visualizations and presentations 

Even better: 

  • Experience with data visualization tools (Tableau, Looker, etc.)
  • Experience with any of these tools in our People tech stack: Glint, Visier, Qualtrics, Workday, SmartRecruiters

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. 

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Meal reimbursements
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources