IT Support Specialist

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Help Square revolutionize the way people make and accept payments. Were looking for a Senior IT Support Specialist to join our IT team. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly OS X, with a growing Windows and Chrome OS and Linux environment, requiring a motivated self-starter who is eager to learn more.

You will:

  • Provide support and field questions for Square employees
  • Act as an escalation point for front-line IT support
  • Perform project based work to improve IT and Square systems
  • Image Mac, Windows, and Linux computers
  • Deploy software
  • Help train and/or mentor other IT employees

Qualifications

You have:

  • Fantastic bedside manner
  • OS X + Windows + end-user support experience
  • Great problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • Experience using Atlassian products
  • Experience in Gsuite Administration
  • Powershell and Active Directory administration understanding
  • Command-line Unix experience

Even Better:

  • VOIP administration experience
  • Experience troubleshooting Chrome OS
  • Experience building Windows images
  • Previous work experience in a startup environment and/or in a rapidly growing enterprise environment
  • Other Unix/Linux experience (Shell scripting)

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.