Japan Retail Partner Manager

  • Tokyo, Japan
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Retail is an important channel for Square for acquiring new sellers and fulfilling our sellers’ ongoing hardware needs for their businesses.  The Retail Partner Manager will drive awareness and acquisition of Square Hardware and Software products through the retail channel (in-store and online).  You will be responsible for meeting quarterly sales and revenue goals for Square Hardware products at Japanese retailers such as Bic Camera, Yodobashi, as well as finding opportunities for distribution at new retailers. You will also be responsible for Square Japan’s online eCommerce store where we sell our own products as well as compatible third party accessories directly to sellers.

You will:

  • Establish short and long term strategies and tactics for key retailers to maximize revenue from the retail channel.

  • Manage relationships with existing retailers and distributors to maintain and grow Square’s retail footprint.

  • Identify and pitch new retailers to offer Square products.

  • Partner with Supply/Demand teams on new product launches and weekly forecasting.

  • Work with Product Marketing and Hardware Analytics to use data and insights to make sound business decisions.

  • Identify creative/innovative opportunities to drive discovery for Square products in Retail 

  • Negotiate pricing, margins and marketing spend with distributors and retail partners

  • Support Product Marketing on new product launches - help coordinate marketing, comms, customer-facing team training/materials, customer success changes, and owned asset changes (e.g. public web/shop)

  • Collaborate cross-functionally with hardware operations to ensure new products are correctly set up and launched in country

  • Manage Square Japan’s eCommerce platform for direct to consumer sales

  • Optimize the accessories sold via our eCommerce platform to satisfy sellers needs and create a simple destination for common products to be purchased.

  • Select hardware from third party accessory/peripheral vendors to sell via our own eCommerce channel. Optimize and improve the channel to increase add on sales to first party products.


You have:

  • 4+ years business to business sales, account management or retail marketing experience, preferably with large format retailers.

  • An assertive, resilient and persuasive personality

  • An analytical, structured thought process with the ability to assess business opportunities and marketing campaign performance.

  • Successfully launched products at new and existing retailers

  • Strong communication skills and the ability to consistently keep colleagues, team members and other key stakeholders aligned 

  • A BA or relevant experience

  • Ability to travel (up to 15%)

  • World-class people, sales, and relationship-building skills 

  • A proven ability to get things done, manage your time and prioritize for impact 

  • The judgment to operate autonomously while collaborating closely with others

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.