Account Manager, Enterprise
- New York, NY, USA
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
The Account Management organization is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical customers to help retain and grow Square’s presence in the enterprise space. This individual will be the founding member of the Enterprise Account Management team in this market.
You will be responsible for nurturing relationships with top c-level executives and technical leaders as well as finding creative ways to make Square’s products and services work in complex, global organizations. You will identify ways to expand Square’s reach with customers and act as an internal advocate for Square’s highest-value clients.
The ideal candidate will have worked in enterprise account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in interacting with and presenting to senior decision makers, including C-level executives, IT, finance and operations. In addition, they will have experience managing projects with multiple internal stakeholders on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.
Build rapport and establish lasting, fruitful relationships with existing customers to retain and grow our presence within enterprise grade organizations
Take full ownership of your managed book and be responsible for business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
Discover challenges and aspiration with customers within your book and leverage Square’s platform and product portfolio to advance their success through up-sell and cross-sell opportunities
Partner with enterprise sales colleagues to establish and grow newly on-boarded, high-value customers
Be the “voice of the seller” curating qualitative and quantitative analysis of product performance from your managed book and provide actionable feedback to inform product roadmap decision making
Identify patterns of success resulting from repeatable solutions in which you will partner with Sales peers to advance market development
Demonstrate a commitment to “growth mindset” by seeking out opportunities to remove roadblocks as well as establish new processes for this start-up within Square
7+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
Proven track record of consistently attaining quarterly revenue metrics
In-depth experience collaborating internally with cross-functional partners on complex deals or partnerships
Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
Formal training in a consultative sales methodology (Sandler, Spin, etc), a computer science degree, or experience as a solutions engineer is a plus
Experience leading or supporting go-to-market efforts for new products is a plus
Innate curiosity and a passion for technology
Bachelor’s Degree or higher
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.