Restaurant Success Associate, Caviar

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

Job Description

As our business grows, so does the number of restaurants partners we work with. Our restaurants rely on us to grow their online ordering business, meet their day to day operational needs and set them up for success. We are searching for a full-time Restaurant Success Associate to join the Restaurant Strategy and Success team in San Francisco. Our Success Associates work to address and resolve any restaurant support issues, such as account and payment inquiries, growth/marketing questions and Caviar software tools training.

The right candidate will be a clear, enthusiastic and empathetic communicator, with the ability to effectively handle a broad portfolio of restaurant support issues. A keen eye for detail and excellent organizational skills are key for this role.

 

You will:

  • Respond to and efficiently resolve incoming support issues from restaurant partners.

  • Use phone and online tools to deliver key information and train restaurant owners/staff on working with Caviar and our online ordering tools and processes.

  • Effectively manage individual load of support cases to optimize time-to-resolution and quality.

  • Work with internal stakeholders across sales, product, and operations to improve process and meet quarterly business goals.  

  • Communicate status of tickets and backlog to peers, operations team and broader national team.  

 

Qualifications

You have:

  • 1+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry.

  • Empathetic and customer-oriented approach with ability to understand and creatively address restaurant questions and potentially ambiguous situations.

  • Excellent communication skills to convey Caviar’s vision and operational processes clearly and enthusiastically to new restaurant partners.

  • Experience in training non-technical customers on technical software and tools.

  • A highly organized, detail-oriented and process-driven approach to work.

  • Strong problem-solving skills with College degree preferred.

  • A love of amazing food and restaurants, and a strong interest in the on-demand space

  • Ability to work one weekend shift each week.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources