Delivery Optimization Manager, Caviar

  • New York, NY
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

The delivery optimization manager (DOM) is responsible for supporting market growth by optimizing the inputs that impact Caviar’s delivery outcomes. Each DOM is responsible for owning operational performance and cost for multiple Caviar markets.

DOMs are strategists that diagnose and solve complex, market-specific problems with data-driven decision making, while owning the day-to-day and long-term implementation of delivery strategy in their assigned markets. DOMs collaborate closely with Live Operations Managers  and the Market Operations Specialist, who help execute the strategy set out by DOMs. DOMs also partner with stakeholders across the org – working with Restaurant Partnership Managers, Product Managers, and others. DOMs are part of a lean team where each person’s decisions can impact thousands of couriers and millions of orders.

Requirements and Qualifications:

You will:

  • Ensure Caviar has the right balance of courier supply to meet diner demand, forecasting fleet growth needs and leveraging incentives to drive just-in-time courier turnout

  • Develop analytical frameworks and present structured thought to inform strategic decision-making on how to best manage Caviar’s diverse markets

  • Lead and execute strategic and tactical demand-side projects such as delivery pricing and restaurant operations optimization.

  • Launch pilots that test innovative ways to streamline market operations, then share your results nationally by collaborating with stakeholders across operations and product teams to ensure that your insights inform broader strategic initiatives

  • Manage courier base pay and incentives to achieve quarterly and annual financial targets, assessing ROI and trade-offs between cost management and growth needs

  • Conduct ongoing retros and diagnostics of performance to understand systemic or real-time blind spots and optimize turnout tactics implementation by-market

  • Collaborate with our Courier team to forecast courier fleet growth targets and ensure that both overall fleet size and fleet composition matches market needs

  • Maintain a detailed Standing Plan and work with the Live Operations Team on market performance diagnostics to ensure that market ops goals are met


You have:

  • Strong aptitude in spreadsheets is required. Proficiency distilling insights from large datasets and presenting these in a digestible way.

  • Experience with Looker or SQL is preferred. Must be comfortable working with queries, but not required to write queries from scratch.

  • Experience communicating insights and driving stakeholders to buy-in and action. Unafraid to prove the value of an idea through scrappy experimentation and measurement.

  • A demonstrated ability to think and act like an owner. You can quickly digest an objective and take ownership over the action items to achieve results. You are never satisfied with the status quo and continuously iterate to optimize outcomes.

  • Strong problem-solving skills with proven ability to support your decisions with data and statistically-significant experimentation.

  • A highly organized, process-driven approach to diagnosing problems, and experience motivating key stakeholders to work cross-functionally with you.

  • The ability to structure a well-designed proposal, communicate insights clearly and concisely, and deftly execute your recommendations.

  • Highly-developed prioritization skills. You can independently identify business blind spots and determine the appropriate level of prioritization weighted against business goals and risks.

  • An ability to quickly absorb context, and autonomously execute tasks efficiently, even when context-switching is required multiple times throughout a day.

  • A strong growth trajectory and a desire to help define our evolving approach to delivery optimization at each new level of scale.

  • Familiarity with the gig economy, and can speak to the various levers that can be pulled in the gig economy.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources