People Operations Specialist

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The role

Square is looking for a People Operations Specialist on the People Experience and Operations team to help provide a great experience to Squares globally. You will be responsible for:

  1. Responding to incoming employee queries in a timely manner and maintaining a high Customer Satisfaction Score

  2. Keep Square safe by executing on employment authorization checks and employee handbook administration among other processes.

  3. Respond to requests for data from partners, for audits and other legal requirements

  4. Manage the physical mail and voicemails addressed to the Square People Team

  5. Process and audit transactions in Workday as needed

  6. Work on ongoing process improvement projects

Qualifications

The basics

  • 2+ years experience in HR, or employee experience roles
  • A basic understanding of HR processes is critical and required
  • Ability to handle confidential data and maintain confidentiality
  • Experience working with Workday or another HRIS system is critical and required
  • Preferred-Familiarity with Service Cloud or other ticketing system
  • Preferred-experience working with contingent workers
  • Preferred-prior experience supporting work authorization globally

The skills

  • Bias for action- You have an urgency to impact change but not without compromising quality
  • Empathy- You always seek to understand someone's struggle
  • Customer focus- You recognize that customer experience is of prime importance and will go out of your way to ensure that.
  • Hyper organized- You know how to keep track of multiple tasks and always drive them to completion

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources