Recovery Specialist, Square Capital Installments
- Full-time
- Current Square Employee?: Apply via go/jobs with your Square email.
Company Description
Job Description
Square's Capital Installment team is seeking a highly motivated Recovery Specialist to provide support and mitigate risk within the consumer financing space. Square Capital builds products that expand access to credit, with a focus on historically underserved customers. We started by providing loans to the small businesses that use Square for credit card payments. Our proprietary data and intuitive product delivery has helped us originate over $2.5 billion in just four years. And Capital is just getting started. In this role, you will provide support to Square Sellers and their customers and become a leader in loan servicing, recovery efforts and customer disputes. The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the customer experience. Successful agents quickly become experts on Square Capital and have an opportunity to impact the product roadmap and customer experience.
Job Responsibilities
Maintain or exceed set guidelines and goals to minimize revenue losses through outbound recovery efforts.
Communicate with clients, including investigative phone calls regarding consumer complaints/disputes
Maintain or exceed established standards for customer service, and resolve minor issues with little or no supervision; escalate complex issues as necessary for both Square merchants and their customers
Effectively use an internal escalation path for reviews requiring additional due diligence
Track and report performance metrics
Surface opportunities to improve tools, workflow and customer experience
Qualifications
You Have:
- Excellent organizational / analytical / oral and written communication skills
- Experience in consumer/business lending preferred
- Strong attention to detail
- Previous experience with Merchant Acquiring or Credit Card processing is a plus
- BS degree in Finance, Mathematics, or Accounting desired
- Flexibility to adapt and able to manage multiple assignments while working independently
- Enjoys working in fast-paced and rapidly changing start-up environment
- Detective-like mentality; simultaneous desire to help customers and obtain the truth
- Must be a team-oriented individual with willingness to assist in training and development of new team members and/or contractors
- Contagious passion for Squares mission